2 Standard of Care

The Independent Fieldwork Company Limited confirms that personnel possessing competency consistent with applicable industry standards shall perform its services. No other representation express or implied and no warranty or guarantee are included in this document.

During the course of a project The Independent Fieldwork Company Limited may carry out any of the following services. Notwithstanding the items listed here The Independent Fieldwork Company Limited will always consider every Client request with the aim of satisfying all the needs of our Clients.

  • 2.1 provide an itemised estimate of costs including incentives if applicable with details of how charges will operate in terms of cost per complete interview, cost per shift attended, cost per focus group or respondent which is based on an agreed strike rate.
  • 2.2 appoint a Manager for the project.
  • 2.3 provide a Fieldwork Schedule.
  • 2.4 unless agreed otherwise in writing the Fieldwork Schedule shall constitute the Scope of Work to be carred out by Indiefield.
  • 2.5 in the event that Indiefield cannot meet the required target, despite our best efforts and on the assumption that the scope of work was unchanged, you will only be charged for what we actually deliver.
  • 2.6 confirm bookings of venues and associated services on behalf of the Client in accordance with our Venues Terms and Conditions.
  • 2.7 prepare and despatch any materials or equipment requested by the Client.
  • 2.8 provide maps and/or directions to venues.
  • 2.9 prepare and despatch Incentives in accordance with our Incentives Terms and Conditions.
  • 2.10 provide quota and recruitment updates.
  • 2.11 pre-check respondents for qualitative studies free of charge.
  • 2.12 despatch questionnaires into field.
  • 2.13 use database tools to validate and clean data that is supplied in an electronic format.
  • 2.14 manually validate and clean data that is supplied in a non-electronic format at a charge of £1 per record.
  • 2.15 provide Qualitative respondent details prior to the date of the event.
  • 2.16 prepare a Final Invoice.

Any service provided by Indiefield is dependent on the Client fulfilling their obligations. In particular all details required to complete a task must be finalised and confirmed at that time and subsequent changes and amendments to Client requests may affect the services provided by Indiefield.