CATI
We are experts at telephone interviewing and have a dedicated, full time team of telephone researchers headed up by TNS veteran. At Indiefield we know that with the right interviewing team and the right sampling method, telephone surveys offer a number of advantages for your research.
High Response Rates
The proof is in the pudding and our response rates are very high - on many projects in excess of 90% of the sample is converted. We pride ourselves on our high conversion rates and our ability to engage with respondents. We proactively manage the project and use our data collection expertise to deliver for you.
Audio Recordings
All our interviews are audio recorded and with respondent permission interviews can be streamed to a website for you. We want you to hear what people say to us. By recording the interviews you can hear for yourselves what respondents really think. This is an amazing way of bringing the respondents view to life. Likewise any particularly interesting points can be flagged as "Must Listen". The access to our recordings means you can also apply your own rigorous quality control procedures.
Respondent Care
We step outside of traditional CATI fieldwork by delivering real respondent respect and care. We employ full time professional telephone interviewers. We like to immerse our staff in the brand so they know the culture they are dealing with and can act as ambassadors for the brand. All this CATI expertise comes at a very affordable price and our accurate data is guaranteed by tried and tested rigorous controls and good old fashioned monitoring and coaching.
Perfect CATI combination
At Indiefield we know that with the right interviewing team and the right sampling method, telephone surveys offer a number of advantages for your research. First and most importantly, telephone studies yield amazingly high response rates. Second, they allow you to design questionnaires that are perfectly tailored to your respondents. Thirdly, the personal contact between our interviewer and your respondent can provide additional valuable information.